Zambia - An efficient response to medical emergencies

Cement/ Zambia

Operating in areas remote from healthcare facilities, Lafarge in Zambia developed an emergency plan to ensure fast and efficient medical interventions.    



  • Respond in a structured way to medical emergencies;
  • Reduce the time of rescue;
  • Minimize injuries;
  • Optimize care and treatment.



An effective response to a medical emergency is a significant factor in ensuring minimal harm and fast recovery. Our Zambian business, operating in areas remote to health care facilities, has responded to this challenge by developing a Medical Emergency Response (MER) plan based on a standard operating procedure developed by the Group.

The MER plan describes roles and responsibilities of everyone involved:

  • The unit General Manager chairs the management team. He is the one who communicates to the Group on serious incidents.
  • Plant managers ensure that the plan is implemented, updated regularly and well known in their sites. 
  • HR provides communication and training to employees. They facilitate medical evacuation and referrals to hospitals.
  • The MER team comprises first aiders, health workers, a person in charge from the Central Control Room, and a Site Incident Coordinator. The goal is that every employee should be able to be a first responder.  



The MER plan also provides guidance on training, communications and regular drills, and details health facilities and equipment required on Lafarge sites and found in the community.     


The MER plan has been well implemented at all sites and all employees have been trained. Lafarge sites in Zambia are today better prepared to provide an effective response in case of medical emergencies. The nearest hospitals are well informed and work closely with the teams. Regular drills are carried out maintain this awareness. The Zambian MER plan has also been used as a model for all Lafarge operations in Sub-Saharan Africa.